Terms of Service
Who we are
Our website address is: www.phoenixtc.co.uk
Terms of Service
Once we have received a brief from you, we will supply you with a proposal for your investment to cover faciltiator/coach fees for design, delivery and follow up, as well as an estimate for the Expenses we expect to incur.
This proposal and pricing is valid for 3 months from time of submission. Agreement on go/no go needs to happen within 3 months, with contract signed/PO issued and work completed the agreed time frame.
If the scope or timings changes significantly, we reserve the right to update our proposal to reflect additional work, time taken, revised daily rates or expenses involved.
Discounts are available to registered charities: A one off agreement, agreed individually for each piece of work, with no obligation for future pieces of work, subject to additional Ts and Cs provided in the proposal.
Payment Terms
We will agree timing of invoices as part of the proposal
Once issued, invoices are to be paid within 30 days.
Cancellation and postponements
Once dates are confirmed by email for any part of the workshops/preparation/briefing/alignment sessions, the following terms apply:
For delivery sessions, notice of cancellation or postponement must be given in writing 30 full calendar days in advance. For notice of less than 30 days, the following charges will apply:
– On or between 22 – 31 calendar days prior to agreed date – 50% of agreed fee
– On or between 0 – 21 calendar days prior to agreed date – 100% of agreed fee
Wherever possible, Phoenix Training & Coaching Ltd will endeavour to rebook dates with The Client as soon as possible, subject to availability. For cancellation of any other part of this contract, fees will be charged by Phoenix Training & Coaching Ltd to cover any costs already incurred – including materials, design time, expenses etc.
Substitution:
Phoenix reserves the right to provide alternative facilitators or coaches for any of the programme, or parts of the programme, should the need arise. Facilitators/coachesselected will be of the same high standard and appropriately qualified to lead the sessions
Intellectual property:
Workshop design, images, models, tools and techniques created by Phoenix Training & Coaching Ltd shall remain the Intellectual Property of Phoenix in perpetuity.